CURRENT STATE EXAMPLE
ELEVATE PROPOSED STATE
Support during Standard School District Operating Hours.
24x7x365 Proactive IT Support & Help Desk with Technology Automation
IT Support Staff Designated = Limited.
IT Support Staff Designated = Unlimited Virtual Access.
Highly Manual Processes around IT Operations.
Proactive use of Automated Software for IT Environment.
Level 1, 2, 3 Incident Response Time = 24 Hours SLA.
Level 1,2,3 Incident Response Time = 2 Hour Maximum SLA.
Limited IT & Business Experience.
CTO Leadership & Collaboration with your School District on Upcoming Technology Initiatives & Ideas.
Reactionary in Nature.
Fixed Budget & Cost Plus Model on IT Hardware & Software Purchases.
Minimal Communication with Administration & School Board.
Quarterly Technology Forum with Administration & School Board.
Undefined Technology Plans.
3-5 Year Technology Plans.
Lack of Transparency around IT Performance Reporting.
Weekly Health & Wellness IT Performance Report.
Lack of Grant & ERATE Assistance.
Grant & ERATE Assistance Included.
Minimal or No Engagement Directly with Students.
ITPS Led, Student Technology Board.